What you bring to the role:

• A Bachelor's degree in Computer Science/Engineering is required.

• Preferred: an MBA (or equivalent) from a top-tier institution or equivalent business experience.

• 10+ years of demonstrated experience in combined program and project management delivery.

• Hands-on experience implementing enterprise-level software applications in a fast-paced environment with an ability to manage multiple functional areas simultaneously

• Experience leading large cross-functional teams and driving consensus among colleagues; the ability to lead, motivate, influence, and drive results in a highly matrixed environment is essential.

• Demonstrated strong leadership and have led program team members.

• Relationship management experience within an enterprise globally, among executives, customers, and staff; as well as externally with vendors and business partners as required.

• Experience in evaluating a broad range of internal and external factors when solving problems and making decisions; prioritizes team efforts to support critical, business growth-driven initiatives

• Complex problem resolution and ability to merge diverse technology agendas into a cohesive, integrated digital and eCommerce solution by influencing key technology resources.

• Ability to conduct and interpret qualitative and quantitative analysis and problem-solving skills and show independent judgment and creative problem-solving techniques in a highly complex environment.

• Establish relevant and comprehensive program performance-related metrics that highlight, not only the overall health of the project

• Collaborate with internal and external teams to maintain alignment toward program milestones.

• Drive process improvement to increase team efficiency. Curate internal training content and process documentation to keep teams aligned on standard operating procedures, guardrails, and best practices.

• Handling aspects of technical projects for their organization, responsible for initiating programs, following their progress, and serving as support providers in case issues arise.

• Manage Portfolio and program with constant communication with stakeholders, escalate impediments, help manage risk, and drive relentless improvement.

• Track project performance across scope, schedule, budget, and benefits realization.

• Maintain the enterprise project portfolio dashboard and provide insights to leadership.

• Support portfolio planning, prioritization, and resource allocation.

• Prince2/PMP Certification required

• Agile certification and understanding of SAFe methodologies required

• Superior communication skills, both written and oral.

Specialized Knowledge & Skills:

• 5+ years of experience with eCommerce/distribution domain

• Experience with Engineering and Implementing enterprise level software applications

• Experience with Agile Management Tools (i.e., Confluence, JIRA, VersionOne)

• Experience with leading global cross-functional program teams

• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

• Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.

• Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.

• Understand incremental delivery and the value of metrics

• Familiarity with common Agile practices, service-oriented environments, and better development practices

• Understand backlog tracking, burndown metrics, velocity, and task definition

• Program Management: SDLC (Software Development Life Cycle), resource planning, MS Projects

• Proficient with MS Office Applications - Word, Excel, Powerpoint, Visio, Adobe Applications, Project Management tools

• Knowledge of commonly used databases such as Microsoft SQL, Oracle, and Big Query