Role Overview

We are looking for an ICT Onsite Support Engineer to support day-to-day operational IT activities and ensure continuity of workplace and infrastructure services. The role is focused on hands-on technical support, endpoint device deployment, onsite troubleshooting, IT asset management, printing services, and VIP user support.

You will work closely with internal teams and external service providers to ensure smooth operation, stabilization, and continuous support of modern workplace services.

Key Responsibilities

• Laptop Deployment & Device Management

  • Support deployment of new laptops using Microsoft Intune and Windows Autopilot

  • Assist users during device enrollment and configuration

  • Troubleshoot deployment, configuration, and compliance issues

• Network Coordination

  • Coordinate network-related operational requests between business users and external network providers

  • Support onsite connectivity issues related to endpoints and workplace services

• IT Asset Management

  • Perform IT asset inventory cleanup and reconciliation

  • Support secure disposal and decommissioning of obsolete equipment

• Printing Services

  • Provide onsite support for printing services

  • Assist users with setup, access, and troubleshooting

• VIP & End-User Support

  • Deliver priority support to executives and key stakeholders

  • Provide support for Microsoft 365 and Modern Workplace services

  • Ensure timely resolution of onsite incidents and service requests

Deliverables / Success Criteria

• Laptops deployed and configured according to operational requirements

• Accurate and up-to-date IT asset inventory

• Fully operational printing services with completed user support

• Timely resolution of onsite incidents and service requests

• High-quality support experience for VIP users and end users

Required Skills & Experience (poți ajusta dacă vrei)

• Experience in onsite IT support / workplace support / infrastructure support

• Hands-on experience with Microsoft Intune, Windows Autopilot, and Microsoft 365

• Good understanding of endpoint devices, basic networking, and workplace services

• Experience with IT asset management and onsite support processes

• Strong communication skills and customer-oriented mindset

• Ability to work independently and handle multiple requests in a dynamic environment