Senior Network Support Engineer
Accion Labs Romania (Remote)
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Job Description:
Are you a skilled network engineer ready to work with cutting-edge technologies in a dynamic, global environment? Join Accion Labs, a fast-growing software services company recognized for innovation and certified as a Great Place to Work.
Location: Remote
Work Schedule: Shift Timing: 3:00 p.m. To 9:00 PM Eastern Time
- Manage and support advanced network environments using BGP, VRRP/HSRP, IPsec, and SD-WAN.
- Deploy and maintain Software Defined Networking (SDN) and SASE solutions.
- Automate and script in environments using JSON, Bash, Python, XML, YANG/NETCONF.
- Collaborate across UNIX-based systems: BSD, Linux, Solaris.
- Contribute to a high-performance telecom and networking infrastructure.
What We’re Looking For:
- 6+ years of experience in Networking, Telecom, or IT Security.
- Strong hands-on experience with SD-WAN and/or SASE (2+ years).
- Background in a carrier/service provider environment is a plus.
- Familiarity with QinQ, MPLS, BGP, IS-IS, IPv6, DWDM, CWDM, and related protocols.
- Technical certifications from Cisco, Juniper, Nokia, or Ciena are preferred.
Education:
🎓 Bachelor’s degree in Networking, Telecommunications, Computer Science, or related field.
Key Responsibilities:
• Provide Tier 2/3 technical support for customer-facing SD-WAN
solutions, including configuration, monitoring, and incident response.
• Troubleshoot complex network problems involving SD-WAN overlays,
underlay transport, routing, VPNs, and service policy issues.
• Support and troubleshoot firewall configurations, ACLs, NAT
policies (Static, Dynamic, PAT), and IPSec tunnels.
• Identify, diagnose, and resolve network performance and connectivity
issues across L2/L3.
• Assist in the provisioning and validation of customer SD-WAN appliances
and edge devices.
• Escalate unresolved issues to Engineering or vendors with clear
documentation and technical analysis.
• Work closely with implementation teams during customer turn-ups and
post-deployment support.
• Maintain and update internal documentation, technical procedures, and
troubleshooting guides.
• Support core routing protocols and technologies including BGP, OSPF,
IS-IS, MPLS, VPLS, and IPv6.
• Participate in network monitoring, alerts review, and on-call support
rotation as required.