Location : Remote , night shift  (3 p.m. to 11 p.m. EST)

Key Responsibilities

• Design, implement, andoptimize SD-WAN solutions for customer networks, including networkreconfiguration, upgrades, and enhancements.
• Commission hardware andsupport network growth and expansion initiatives.
• Troubleshoot and resolvecomplex network and application-related issues, providing advanced networkdesign support.
• Identify and remediatenetwork issues by completing all required engineering tasks as part of projectdeliverables.
• Provide technicalleadership and manage network implementation projects, ensuring timely deliverywithin budget constraints.
• Create and maintainengineering documentation and standard operating procedures related to networkand client configurations, management processes, and service level design.
• Respond to and resolvecustomer support tickets related to Versa SD-WAN deployments, includingdiagnosing application performance problems and connectivity failures inaccordance with defined SLAs.
• Collaborate closely withinternal teams (NOC, Sales, Product Management) and external vendors toescalate and resolve complex technical issues, acting as a key technicalliaison.
• Ensure excellent customerservice and satisfaction through proactive communication and timely resolutionof all support issues.

Required Qualifications and Experience

• Minimum of 4 years intelecommunications, working within or for service provider networks.
• Hands-on experience with designing, deploying, and troubleshooting SD-WAN environments (specificallyVersa ADWAN solutions preferred).
• In-depth knowledge andoperational experience with major carrier-grade equipment platforms (e.g.,Juniper, Cisco, Ciena).
• Detailed understanding ofVPN technologies (including L2VPNs such as Martini and Kompella, RFC2547, andVPLS).
• Familiarity withMEF-defined Metro Ethernet products and solutions.
• Experience with Layer 3(and above) routing technologies, including IPSec tunneling and eBGP overlays.
• Strong analytical skillsfor diagnosing and resolving routing issues, congestion, and both hardware andsoftware failures.

Technical Skills

• A solid background in thefollowing technologies and protocols:
  • QinQ, G.8032, 802.3ad,802.3ag, STP, PBT, VPLS, MPLS, Traffic Engineering
  • BGP, IS-IS, OSPF, IPv6,Y.1731

Education and Certifications

• Bachelor’s degree inscience, Technology, or a related field, or equivalent professional experienceand/or certifications.
• Industry certificationssuch as CCIE, JNCIE, CCNP, JNCIA, or equivalent are preferred.

Personal Attributes

• Strong communication,organizational, and problem-solving skills.
• Willingness and capacity tolearn new technologies and take on challenging projects.
• Proactive and collaborativeapproach to teamwork and customer engagement.