Presales Consultant

Bangalore
Experience: 5–10 Years

Job Summary

We are seeking an experienced ServiceNow Pre-Sales Consultant to support our sales and business development teams by providing technical expertise, solution consulting, and value-driven presentations to prospective clients. The ideal candidate should possess strong ServiceNow platform knowledge and the ability to translate business requirements into compelling solution offerings.

Key Responsibilities

• Partner with sales teams to identify and qualify ServiceNow opportunities.
• Engage with prospective clients to understand business challenges and requirements.
• Design and present ServiceNow-based solutions aligned with customer needs.
• Conduct product demonstrations, workshops, proof of concepts (POCs), and solution presentations.
• Prepare technical proposals, solution documents, RFP/RFI responses, and effort estimations.
• Collaborate with solution architects and delivery teams to develop winning strategies for deals.
• Support business development initiatives and contribute to pipeline growth.
• Stay updated on ServiceNow products, capabilities, licensing models, and industry trends.
• Act as a trusted advisor to customers throughout the pre-sales lifecycle.

Required Skills

• 5–10 years of overall IT experience with significant exposure to the ServiceNow platform.
• Strong understanding of ServiceNow modules such as:
  • ITSM
  • ITOM
  • CSM
  • HRSD
  • App Engine
  • Virtual Agent
• Experience in solution design, effort estimation, and proposal creation.
• Ability to conduct executive-level presentations and customer workshops.
• Strong understanding of ServiceNow platform capabilities, integrations, and best practices.
• Excellent communication, presentation, and stakeholder management skills.
• Experience in responding to RFPs, RFIs, and RFQs.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist certifications are preferred.
• Exposure to GenAI, Now Assist, or AI-powered ServiceNow solutions is an added advantage.
• Experience working with global customers across multiple industries.

Soft Skills

• Strong consultative and customer-facing approach.
• Excellent problem-solving and analytical abilities.
• Ability to work in a fast-paced and target-driven environment.
• Strong collaboration and relationship-building skills.

Education

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

Why Join Us?

• Opportunity to work on enterprise-scale ServiceNow engagements.
• Exposure to strategic client interactions and solution consulting.
• Collaborative work environment with strong growth opportunities.

Interested candidates can share their updated resumes for further discussion.