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ServiceNow Developer - ProActive

Mumbai, India

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Job Title: ServiceNow Developer

Job Summary:
We are seeking a skilled and experienced ServiceNow Developer to join our team. The ideal candidate will be responsible for designing, developing, configuring, and maintaining ServiceNow applications and modules to support business requirements. The candidate should have strong expertise in ServiceNow development, scripting, integrations, workflows, and platform customization while ensuring adherence to best practices and organizational standards.

Key Responsibilities:

  • Design, develop, configure, and customize ServiceNow applications and modules based on business requirements.
  • Develop and maintain Service Catalogs, Record Producers, Workflows, Flow Designer solutions, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
  • Build and enhance ITSM modules including Incident Management, Problem Management, Change Management, Request Management, and Knowledge Management.
  • Develop custom applications using ServiceNow App Engine and implement solutions using scoped applications.
  • Configure and maintain Service Portal components, widgets, pages, and custom user interfaces.
  • Integrate ServiceNow with external applications and third-party systems using REST APIs, SOAP web services, MID Server, Integration Hub, and other integration technologies.
  • Create and maintain reports, dashboards, performance analytics, and data visualizations for business stakeholders.
  • Troubleshoot and resolve platform issues, performance bottlenecks, and application defects.
  • Participate in requirement gathering sessions and provide technical recommendations for optimal solution design.
  • Perform unit testing, system testing, and support User Acceptance Testing (UAT) activities.
  • Collaborate with cross-functional teams including business analysts, architects, administrators, and support teams.
  • Ensure compliance with ServiceNow development standards, governance policies, and security best practices.
  • Support platform upgrades, patching activities, and release management processes.
  • Prepare technical documentation, knowledge articles, and deployment guides.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • 3+ years of hands-on experience in ServiceNow development and implementation.
  • Strong experience with JavaScript, Glide API, ServiceNow scripting, and platform customization.
  • Hands-on experience with ITSM, Service Catalog, CMDB, Discovery, Asset Management, and Knowledge Management modules.
  • Experience in developing workflows using Workflow Editor and Flow Designer.
  • Strong understanding of ServiceNow platform architecture, data model, and application development lifecycle.
  • Experience with REST/SOAP integrations, Integration Hub, and MID Server configurations.
  • Knowledge of Service Portal development, HTML, CSS, AngularJS, and web technologies.
  • Familiarity with Agile/Scrum methodologies and DevOps practices.
  • Strong problem-solving, analytical, and troubleshooting skills.
  • Excellent communication and stakeholder management abilities.

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
  • Experience with HRSD, CSM, ITOM, ITAM, SecOps, or GRC modules.
  • Exposure to ServiceNow App Engine Studio and Automation Engine.
  • Experience working in enterprise-scale ServiceNow implementations.

Key Competencies:

  • ServiceNow Development
  • JavaScript & Scripting
  • Workflow & Flow Designer
  • REST/SOAP Integrations
  • ITSM Processes
  • CMDB & Discovery
  • Service Portal Development
  • Problem Solving & Troubleshooting
  • Agile Delivery
  • Stakeholder Communication


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